Refund policy

Return & Refund Policy

Apparel

We want you to be happy with your KEIS purchase. If you are not satisfied with your apparel purchase, you may request a return within 30 days of delivery.

To be eligible for a return, items must be unworn, unwashed, and in their original condition.

Customers are responsible for return shipping costs unless the item was received damaged or the wrong item was sent.

Once we receive and inspect the returned item, we will process the approved refund to the original payment method.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact KEIS as soon as possible with your order information and photos of the item. We will work with you to resolve the issue.

Training Programs

KEIS training programs are offered on a month-to-month basis. Clients may choose to stop their training program at any time.

Once a monthly payment has been processed, that month's training payment is non-refundable. Clients may continue using the services included in that month and may choose not to continue into the following month.

To avoid being charged for the next month, cancellation must be made before the next scheduled billing date.

If you have questions regarding a return, refund, or cancellation, please contact KEIS.